Mobile
Customer Care

Mobile Customer Care provides personalized step-by-step guidance to track and manage your refund. With Mobile Customer Care, you can check for live updates when your refund status changes, add your payment details to get your refund paid automatically, and find the nearest Refund Office.
How Mobile Customer Care Works

How to Complete Your Tax Refund with
Mobile Customer Care

Personalized Guidance in Three Easy Steps

Contact Details

Provide your contact details in store to receive SMS and email guidance.

Payment Details

Add your payment details for an automatic and faster refund.

Live Updates

Get access to live updates on your refund status and locate your nearest Refund Office.

Mobile Customer Care Benefits

Refund Tracker

Full visibility of purchases and the status of refunds

Automatic Refunds

Add your payment details to avoid queuing at the Refund Office.

Refund Reminder

An option to set a reminder for the day before you return home.

Where to validate?

Directions to Customs and Refund Offices at your departure point.

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